Shipper Portal Management Automation – Saved Hundreds of Man Hours

Challenge

The billing and documentation team was overloaded with the tasks of creating bookings and shipping instructions on the shipper portals following the frequent requests from the marketing and plant teams. They were overwhelmed with the data that needed to be fetched from emails, SAP and the PDF and Excel sheets (that needed to be parsed)  sent to them per Purchase Order or Containers. Each entry to the shipper portal took the time in the range of 30 minutes to 1.5 hours depending on the line-items they received. This made the team unproductive and added the robot into the humans.

Solution

The solution was to take the robot out of the humans — from the documentation and billing team. The company engaged Auxiliobits Business Analysts and Solution Architects to define the Process Definition Documents for all the processes that needed to be automated. The documents had structured and semi-structured data that needed to be interpreted and read for further analysis and processing. Automating the processes after a certain degree of standardization made the team confident of the tasks being performed on time and efficiently, significantly increasing the capacity and accuracy of the team.

Outcomes

  • 90% reduction in processing time
  • 100% accuracy in transactions
  • Better and Efficient exception handling

About The Case Study

Download this case study to discover how a client manages the process that was performed daily by the documentation and billing department. They were overwhelmed with the data that needed to be fetched from emails, SAP and the PDF and Excel sheets (that needed to be parsed) sent to them per Purchase Order or Containers.

In this case study you will find valuable information including:

  • Client Profile
  • RPA Project Brief
  • Challenges the client faced
  • Auxiliobits’s RPA solution
  • Process before automation (Manual process)
  • Process after automation (Live in-production)
  • Outcomes achieved

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