A New Zealand telecoms company wanted to leverage automation to handle HR email queries more efficiently, and deliver better experiences for employees.


We created a bot that used machine learning (ML) and natural language processing (NLP) techniques to provide fast, accurate answers to basic queries. A dashboard was also created to enable HR staff to monitor the efficiency of the solution.


  • Typical response time reduced from 48 hours to 5 minutes
  • Almost 60 hours’ manual effort eliminated every month
  • Enhanced experience for over 5,500 employees

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