Agentic Automation Maturity Assessment for Enterprises

Question 1 of 9

What aspects of enabling Agentic Process Automation has your organization implemented?

A. Contributed externally and helped shape industry practices for autonomous workflows, multi-agent orchestration, and enterprise automation standardsB. Adopted mature automation practices including agent monitoring, fallback and failure handling, risk controls, approval workflows, and cross-functional oversight for agent-driven processesC. Defined and partially implemented frameworks for agent risk management, monitoring, workflow auditing, and established guidelines ensuring agent behavior aligns with organizational policiesD. Defined and communicated principles, guidelines, and process-level standards for deploying agentic automation responsiblyE. Defined foundational principles for introducing agentic automation across select processesF. No formal agentic automation guidelines are defined; traditional automation or RPA exists, but agent-level considerations have not yet been explored

What practices enforce responsible data management and governance in your agentic automation initiatives?

A. Automated APA governance with continuous audits for data quality, bias, drift, and agent decision logsB. Formal data strategy with defined standards for data collection, quality, lineage, and secured agent accessC. Partially implemented data governance with improving but inconsistent data quality and privacy controlsD. Basic awareness of data risks; expanding APA use with uneven data quality and limited security practicesE. Minimal governance; APA relies on uncurated data with no standardized validation or monitoringF. No data governance framework; agents access and use data without controls or oversight

To what extent has your organization defined a strategy and roadmap for adopting Agentic Process Automation responsibly?

A. A clear APA vision exists, positioning Agentic Automation as a strategic differentiator; the roadmap is implemented, monitored, and fully integrated with enterprise data, automation, and governance strategiesB. A vision for APA is emerging; the organization is observing industry trends and competitors while implementing selected long-term APA initiatives with defined objectivesC. General awareness exists that APA requires responsible design and oversight; the organization is exploring APA capabilities in a few strategic processes or domainsD. APA is not yet seen as a competitive differentiator, and no formal strategy or roadmap has been defined

To what extent does your organization encourage cross-functional collaboration for designing, deploying, and governing Agentic Process Automation?

A. Cross-functional APA teams (process owners, automation architects, IT, risk, compliance, and business SMEs) work together consistently with well-defined collaboration frameworks and governance ritualsB. Cross-functional collaboration is established for major APA initiatives but not institutionalized across all business unitsC. Occasional collaboration occurs between business and IT when APA projects arise, but roles and responsibilities are not standardizedD. Minimal collaboration exists; APA work is handled within siloed teams with limited cross-departmental input

To what extent has your organization invested in a transformation strategy to scale Agentic Process Automation effectively and responsibly?

A. A comprehensive APA transformation strategy is fully funded and active, covering governance, capability building, process redesign, AI agent safety, and enterprise-wide scalingB. A clear APA strategy exists with defined goals, investment areas, and phased implementation plans, but scaling is still in progressC. Initial APA adoption strategy is emerging, with selective investments made for pilot use cases and foundational capabilitiesD. APA is being explored opportunistically without a formal strategy or long-term investment roadmapE. No APA strategy or investments exist beyond basic automation experimentsF. APA is not currently under consideration for strategic investment

How effectively does your organization orchestrate cross-functional processes using intelligent or agent-driven automation?

A. End-to-end processes across functions (e.g., procurement, production, supply chain) are autonomously orchestrated using agentic systems with minimal human interventionB. Multiple processes are partially orchestrated using intelligent automation, with agents assisting in decision-making and coordination across systemsC. Automation exists at the process level, but cross-functional orchestration still relies significantly on manual intervention and handoffsD. Automation is limited to isolated tasks within individual systems, with no real-time coordination across functionsE. Processes are largely manual, with minimal use of automation technologiesF. There is no active effort to automate or orchestrate business processes

What efforts has your organization taken to increase knowledge and understanding of Agentic Process Automation (APA)?

A. Comprehensive, ongoing APA training programs are in place—covering agent orchestration, governance, risk controls, and practical use cases across all departmentsB. Structured APA learning initiatives exist, including workshops, internal playbooks, and guided enablement sessions for priority teamsC. Basic awareness sessions or pilot-team trainings have been conducted, but no formal enterprise-wide learning plan existsD. Learning happens informally; employees self-educate through scattered resources without centralized guidanceE. Limited to no enablement exists; teams understand automation broadly but lack clarity on agentic conceptsF. No training or awareness initiatives for APA have been introduced

How are APA initiatives initiated in your organization, and what role do governance and compliance play in the design process?

A. APA projects follow a formalized intake, design, and approval process with strict governance, compliance validation, risk assessment, and fallback planning embedded from day oneB. A structured initiation process exists where APA proposals are reviewed by a designated automation or governance board before development beginsC. APA projects are typically initiated by business units and reviewed for feasibility, with partial governance or compliance checks applied during designD. Most APA initiatives are started informally by tech or innovation teams with limited governance involvement. Compliance reviews occur only when requiredE. APA projects begin reactively or opportunistically with minimal oversight, and governance or compliance is rarely involved in design decisionsF. There is no standardized initiation or governance process for APA projects. Anyone can propose or build automation without formal review

Is your organization actively monitoring automation and AI regulations, and prepared to ensure compliance for Agentic Process Automation systems?

A. Yes—we continuously monitor global AI and automation regulations, maintain updated internal governance policies, and ensure all APA systems meet compliance, auditability, and transparency standardsB. We actively track major regulatory developments (e.g., AI risk, data handling, autonomy thresholds) and have a roadmap to align APA systems with future requirementsC. We monitor regulations selectively, mainly those relevant to our industry, and compliance planning for APA is partially definedD. Some awareness exists, but we are not consistently tracking automation/AI regulations or preparing APA-specific compliance measuresE. Minimal monitoring—compliance is handled on a case-by-case basis, and APA systems have no regulatory alignment framework yetF. No—we do not monitor AI or automation regulations and have no APA compliance readiness

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Agentic Automation Maturity Assessment for Enterprises

What aspects of enabling Agentic Process Automation has your organization implemented?

What practices enforce responsible data management and governance in your agentic automation initiatives?

To what extent has your organization defined a strategy and roadmap for adopting Agentic Process Automation responsibly?

To what extent does your organization encourage cross-functional collaboration for designing, deploying, and governing Agentic Process Automation?

To what extent has your organization invested in a transformation strategy to scale Agentic Process Automation effectively and responsibly?

How effectively does your organization orchestrate cross-functional processes using intelligent or agent-driven automation?

What efforts has your organization taken to increase knowledge and understanding of Agentic Process Automation (APA)?

How are APA initiatives initiated in your organization, and what role do governance and compliance play in the design process?

Is your organization actively monitoring automation and AI regulations, and prepared to ensure compliance for Agentic Process Automation systems?

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