RPA: Benefits vs Cost of Integration

Have you ever wondered how Robotic Process Automation or RPA can benefit your business processes? Do you realize how many repetitive processes that your business handles manually can benefit from the adoption of RPA?

You may still be unaware of how RPA adoption can benefit your business. Either get free RPA integration assessment done or continue reading the possible benefits and costs of RPA integration.

There are many ways in which RPA integration can help in business processes:

  1. Cost Savings
  2. Productivity Enhancements
  3. Business agility
  4. Quality Improvements/Error Reduction
  5. Customer Satisfaction
  6. Flexibility/Scalability

Let us see how each one of these benefits are realized by Robotic Process Automation.

  1. Cost Savings: Robotic Process Automation can help in saving costs in many ways. Mostly many full time employees (FTEs) are involved in repetitive non-productive tasks. RPA robots can help perform the repetitive tasks with zero mistakes. For instance if a business needs to process large number of invoices on a daily basis, then the RPA robots can help processing those invoices with precision and zero error.
  2. Productivity Enhancements: Deploying RPA robots can help procesing increased volume of data because the RPA solution is scalable. RPA integration decreases the turnaround time thus reducing the average handling time (AHT) of many processes and requests.
  3. Business Agility: Since AHT is decreased and the RPA robots never sleep and work tirelessly the business can perform at a faster pace.
  4. Quality Improvements and Error Reduction: Since RPA robots are configured using pre-defined business process rules there is 0% chance of an error
  5. Customer Satisfaction: RPA robots help achieve customer satisfaction by contact center automation and by resolving customer queries at a faster pace thus reducing turnaround time for a customer.
  6. Flexibility/Scalability: RPA bots have the ability to scale up or scale down depending on the spike in volume of requests or data to be processed.

There are many factors that contribute towards cost of integrating the RPA. There are many RPA solutions and tools available like UiPath. Getting to know what cost can be incurred is a process that needs to be carried out.

Integrating RPA and its cost depends on a lot of organizational factors and complexity of the processes. For more details on how the cost of integrating RPA can be calculated please see here.

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