The client struggled with a highly manual and fragmented claims filing process across multiple clinics and EMR systems. Patient encounter minutes, RPM readings, and ICD/CPT codes were entered and validated manually, increasing the risk of errors, delays, and rework. Claims status was tracked through spreadsheets, limiting visibility into approvals, rejections, and revenue leakage. As patient volumes grew and new EMRs were added, the process became difficult to scale without increasing headcount. The client needed an automated, accurate, and scalable solution to streamline claims submission, ensure data consistency, and improve revenue realization
