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Automation of Referrals Download Process using RPA – UiPath RPA

The client is a global healthcare provider committed to delivering timely and efficient patient care. With multiple clinics and a high volume of incoming referrals across various web portals, they rely on fast and accurate processing of patient data to drive operational efficiency and support business growth. Their focus on quality care and responsiveness makes automation of routine referral management a critical need

Business challenge

The client faced significant operational challenges in managing incoming patient referrals from over 10 web portals. Manual monitoring and processing led to delays, increased risk of human error, and inconsistent handling of urgent referrals. During peak periods, the volume of incoming referrals became overwhelming, making timely responses difficult and impacting patient care. Additionally, the referrals needed to be made available offline for further processing, adding to the administrative burden. The healthcare teams required a solution that could streamline referral intake, reduce manual effort, and ensure fast, accurate, and compliant processing across multiple portals 

Transformation

Auxiliobits implemented AI-driven RPA to fully automate the referral download and approval process across multiple web portals. Real-time monitoring and intelligent workflows eliminated manual effort and minimized human errors, achieving 90% accuracy in data extraction. By automating repetitive tasks, healthcare teams could focus on patient care rather than administrative work. The solution improved processing speed by 95%, ensured efficient exception handling, and made referral data readily available offline. This transformation not only enhanced operational efficiency but also strengthened compliance, accuracy, and responsiveness, enabling the client to scale referral management seamlessly

Outcomes

  • 95% reduction in processing time , enabling faster response to patient referrals
  • 90% accuracy in referral downloads, significantly reducing human errors.
  • Efficient exception handling, ensuring seamless management of unusual or complex cases.
  • Minimal manual effort and training required, freeing healthcare teams to focus on patient care.
  • Improved operational efficiency, with real-time monitoring across multiple web portals.

About The Client

The client is a global healthcare provider with multiple clinics, focused on delivering timely and high-quality patient care. They receive a large volume of referrals daily from numerous web portals, making efficient intake and processing critical for operational effectiveness. To maintain fast response times and ensure seamless patient management, the client needed a solution that could handle referrals accurately, reduce manual effort, and support their goal of providing reliable, patient-centric healthcare services

Take the next step

To start optimizing your referral management, IT and operations teams can partner with Auxiliobits to assess your current web portal workflows and identify automation opportunities. 


Ready to streamline your referral processes and empower your team? Contact us today to explore a tailored automation solution. 

Auxiliobits helps organizations transform IT operations with AI-enabled automation, streamlining system workflows, improving data accuracy, and boosting efficiency across IT processes.
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