dark-logo
Contact Sales
Book a Demo
Webinar: Revolutionizing Enterprise Automation: From RPA to Agentic AIRegister to Watch
Contact Sales
Book a Demo
dark-logo

Automating E-Commerce Order Management: A Case Study with a Retail Fulfillment Firm

A U.S.-based e-commerce retailer automated end-to-end order management to eliminate manual bottlenecks. Intelligent automation streamlined validation, fulfillment, and tracking—boosting speed, accuracy, and customer experience

Business challenge

Our client is a mid-sized U.S.-based e-commerce retailer specializing in the sale and fulfillment of physical consumer goods. Operating nationally, they manage hundreds of daily orders across a complex supply chain involving multiple vendors and a central warehouse.

With growing order volumes and vendor diversity, the client faced inefficient manual workflows that slowed operations, increased errors, and impacted customer experience.

Manual processes across order validation, PO and invoice creation, fulfillment decisions, and courier tracking consumed significant staff time and created bottlenecks, limiting the company’s ability to scale efficiently

Transformation

Auxiliobits deployed a comprehensive automation solution leveraging UiPath RPA, integrated with the client’s e-commerce platforms, accounting software, and communication tools. Three specialized bots were implemented:
  • Dispatcher Bot: Validates new orders, categorizes fulfillment types (stockship/dropship), and queues them.
  • Performer Bot: Processes queued orders, generates POs and invoices, uploads them to vendors, and updates internal records.
  • Fulfillment Bot: Extracts tracking details from emails, PDFs, and portals, updating order records in real time.

Technologies Used: UiPath Orchestrator & Studio | Shopify Integration | Xero (Accounting) | Email Parsing (PDFs, Excel) | Google Sheets

The project was executed in phased stages: process mapping, bot development, deployment with staggered scheduling, and ongoing monitoring. Staff were trained, and exception handling was streamlined via Slack to ensure smooth operations

  • Process Overview: Manual vs. Automated
  • Order Validation & Categorization
  • Manual: Staff verified payments, stock, and fraud flags, then sorted orders manually.
  • Automated: Dispatcher Bot handles all checks, categorizes orders, and queues them.
  • PO & Invoice Generation
  • Manual: POs and invoices generated manually, prone to errors.
  • Automated: Performer Bot generates and uploads POs and invoices with high accuracy.
  • Fulfillment Tracking
  • Manual: Staff manually extracted tracking information from emails, PDFs, and portals.
  • Automated: Fulfillment Bot parses documents, matches tracking data to orders, and updates systems in real time.

Outcomes

Significant operational improvements across the order lifecycle:
  • 80% reduction in manual labor across order validation, PO/invoice generation, and tracking updates.
  • Near-zero error rate in order processing, improving reliability and reducing customer complaints.
  • 60% faster tracking updates, ensuring timely customer notifications.
  • Higher customer satisfaction, with accurate updates and faster fulfillment.

About The Client

“These automation solutions transformed the way we manage orders. From fraud checks to tracking updates, everything now runs smoothly. Our team can focus on strategic initiatives instead of repetitive administrative tasks.”

Operations Lead, E-Commerce Retailer

Take the next step

Want to reduce manual order processing and scale fulfillment operations? Contact Auxiliobits today to discover how intelligent automation can streamline your business operations.

Auxiliobits is a global software consulting and AI advisory company driving digital transformation by reinventing enterprise operations through hyper-automation and AI-enabled applications

Contact us
View more case studies

Quick Links

Resources

Industries

2026 © All rights reserved by Auxiliobits, Inc.