Agentic Automation Maturity Assessment for Enterprises

Question 1 of 9

What aspects of enabling Agentic Process Automation has your organization implemented?

Contributed externally and helped shape industry practices for autonomous workflows, multi-agent orchestration, and enterprise automation standardsAdopted mature automation practices including agent monitoring, fallback and failure handling, risk controls, approval workflows, and cross-functional oversight for agent-driven processesDefined and partially implemented frameworks for agent risk management, monitoring, workflow auditing, and established guidelines ensuring agent behavior aligns with organizational policiesDefined and communicated principles, guidelines, and process-level standards for deploying agentic automation responsiblyDefined foundational principles for introducing agentic automation across select processesNo formal agentic automation guidelines are defined; traditional automation or RPA exists, but agent-level considerations have not yet been explored

What practices enforce responsible data management and governance in your agentic automation initiatives?

Automated APA governance with continuous audits for data quality, bias, drift, and agent decision logsFormal data strategy with defined standards for data collection, quality, lineage, and secured agent accessPartially implemented data governance with improving but inconsistent data quality and privacy controlsBasic awareness of data risks; expanding APA use with uneven data quality and limited security practicesMinimal governance; APA relies on uncurated data with no standardized validation or monitoringNo data governance framework; agents access and use data without controls or oversight

To what extent has your organization defined a strategy and roadmap for adopting Agentic Process Automation responsibly?

A clear APA vision exists, positioning Agentic Automation as a strategic differentiator; the roadmap is implemented, monitored, and fully integrated with enterprise data, automation, and governance strategiesA vision for APA is emerging; the organization is observing industry trends and competitors while implementing selected long-term APA initiatives with defined objectivesGeneral awareness exists that APA requires responsible design and oversight; the organization is exploring APA capabilities in a few strategic processes or domainsAPA is not yet seen as a competitive differentiator, and no formal strategy or roadmap has been defined

To what extent does your organization encourage cross-functional collaboration for designing, deploying, and governing Agentic Process Automation?

Cross-functional APA teams (process owners, automation architects, IT, risk, compliance, and business SMEs) work together consistently with well-defined collaboration frameworks and governance ritualsCross-functional collaboration is established for major APA initiatives but not institutionalized across all business unitsOccasional collaboration occurs between business and IT when APA projects arise, but roles and responsibilities are not standardizedMinimal collaboration exists; APA work is handled within siloed teams with limited cross-departmental input

To what extent has your organization invested in a transformation strategy to scale Agentic Process Automation effectively and responsibly?

A comprehensive APA transformation strategy is fully funded and active, covering governance, capability building, process redesign, AI agent safety, and enterprise-wide scalingA clear APA strategy exists with defined goals, investment areas, and phased implementation plans, but scaling is still in progressInitial APA adoption strategy is emerging, with selective investments made for pilot use cases and foundational capabilitiesAPA is being explored opportunistically without a formal strategy or long-term investment roadmapNo APA strategy or investments exist beyond basic automation experimentsAPA is not currently under consideration for strategic investment

To what extent has your organization invested in a transformation strategy to scale Agentic Process Automation effectively and responsibly?

APA is widely understood across all departments; teams clearly recognize its strategic value in productivity, decision automation, and enterprise-wide efficiencyLeadership and key transformation teams understand APA’s value, and internal communication efforts are underway to educate operational teamsAwareness exists in a few departments experimenting with APA, but organization-wide understanding is limitedEmployees have basic awareness of automation but do not clearly distinguish APA from traditional automation approachesMinimal understanding exists; APA is seen as a niche or emerging concept with unclear valueThere is no awareness or understanding of APA across the organization

What efforts has your organization taken to increase knowledge and understanding of Agentic Process Automation (APA)?

Comprehensive, ongoing APA training programs are in place—covering agent orchestration, governance, risk controls, and practical use cases across all departmentsStructured APA learning initiatives exist, including workshops, internal playbooks, and guided enablement sessions for priority teamsBasic awareness sessions or pilot-team trainings have been conducted, but no formal enterprise-wide learning plan existsLearning happens informally; employees self-educate through scattered resources without centralized guidanceLimited to no enablement exists; teams understand automation broadly but lack clarity on agentic conceptsNo training or awareness initiatives for APA have been introduced

How are APA initiatives initiated in your organization, and what role do governance and compliance play in the design process?

APA projects follow a formalized intake, design, and approval process with strict governance, compliance validation, risk assessment, and fallback planning embedded from day oneA structured initiation process exists where APA proposals are reviewed by a designated automation or governance board before development beginsAPA projects are typically initiated by business units and reviewed for feasibility, with partial governance or compliance checks applied during designMost APA initiatives are started informally by tech or innovation teams with limited governance involvement. Compliance reviews occur only when requiredAPA projects begin reactively or opportunistically with minimal oversight, and governance or compliance is rarely involved in design decisionsThere is no standardized initiation or governance process for APA projects. Anyone can propose or build automation without formal review

Is your organization actively monitoring automation and AI regulations, and prepared to ensure compliance for Agentic Process Automation systems?

Yes—we continuously monitor global AI and automation regulations, maintain updated internal governance policies, and ensure all APA systems meet compliance, auditability, and transparency standardsWe actively track major regulatory developments (e.g., AI risk, data handling, autonomy thresholds) and have a roadmap to align APA systems with future requirementsWe monitor regulations selectively, mainly those relevant to our industry, and compliance planning for APA is partially definedSome awareness exists, but we are not consistently tracking automation/AI regulations or preparing APA-specific compliance measuresMinimal monitoring—compliance is handled on a case-by-case basis, and APA systems have no regulatory alignment framework yetNo—we do not monitor AI or automation regulations and have no APA compliance readiness

Agentic Automation Maturity Assessment for Enterprises

What aspects of enabling Agentic Process Automation has your organization implemented?

What practices enforce responsible data management and governance in your agentic automation initiatives?

To what extent has your organization defined a strategy and roadmap for adopting Agentic Process Automation responsibly?

To what extent does your organization encourage cross-functional collaboration for designing, deploying, and governing Agentic Process Automation?

To what extent has your organization invested in a transformation strategy to scale Agentic Process Automation effectively and responsibly?

To what extent has your organization invested in a transformation strategy to scale Agentic Process Automation effectively and responsibly?

What efforts has your organization taken to increase knowledge and understanding of Agentic Process Automation (APA)?

How are APA initiatives initiated in your organization, and what role do governance and compliance play in the design process?

Is your organization actively monitoring automation and AI regulations, and prepared to ensure compliance for Agentic Process Automation systems?

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